How much does it cost?
It depends on the team your shop needs. We’ll walk you through it and give you a price on
a short call. It’s less than hiring the same team yourself.
What happens if my account manager leaves?
Your agents keep the full history of your account: creators, offers, conversations and
what worked. A new account manager picks it up on day one, with your supervisor there for
the handover, so nobody starts from zero.
What access do you need to my shop?
We connect through TikTok Shop's official partner authorisation. You approve the access,
you can remove it any time from Seller Center, and only your team and their agents work
on your shop.
Who is actually managing my account?
A named account manager. You know who they are, you can message them, and they are
accountable for everything your agents do. For larger teams, an account supervisor
oversees the account as well.
Do the agents run without any human checking them?
No. Agents handle the high-volume work: outreach, follow-ups, ticket replies,
monitoring. Anything that spends money, changes a listing or speaks for your brand in a
new way goes to a human for approval first.
What happens when something needs a human?
The agent flags it to your account manager with the context attached. Your account
manager decides, acts, and the decision is logged so you can see who approved what.
Are team members US-based or offshore?
Both, and every person on your roster is labelled. Senior strategy roles are US-based.
Associates and operations specialists may be offshore, which is part of how the pricing
works.
Can I choose my account manager?
We propose an account manager matched to your category after the first call. If the fit
is wrong, tell us and we will change it.
Can my team change?
Yes. As the account grows, more people and agents join it: a creator relationship
manager, a Discord manager agent, an outreach agent and so on. Your account manager
stays the same throughout.
What does Outlandish handle versus my internal team?
We run day-to-day shop operations. You keep product, pricing, inventory and brand
decisions. Your account manager brings you the choices that need your call.
Do I need to learn new software?
No. You get a team, a weekly report and a person to talk to. We operate the agents and
maintain the system behind them.